Enterprise Healthcare

GE Healthcares Global Education Network

A collective repository for all of GE Healthcare’s Global Education Network allowing users to store, share and access postings, on a multitude of topics.

Client

GE Healthcare

Duration

6 months

Industry

Healthcare

Overview

A Global Initiative in Education

In 2016 the GE Healthcare announced a plan to invest in enhanced training for over two million health professionals globally by 2020. As one of the early tactics employed I was tasked with creating an online shared knowledge base and learning system.

Doctors of London discussing findings in a the lab.

The ProBlem

Teaching Medicine in the Age of Rapid Innovation.

In a company that creates and publishes thousands of white papers, videos, articles an more per year. There is an ever increasing need for a better way to doctors, technicians and research the enormous amount of content.

Types of Content Delivered

  • Compliance training
  • Product training
  • Clinical education
  • Courses for clinicians and technicians.
  • Technical service training
  • For biomedical engineers maintaining GE devices.

The Solution

Providing Education at the Speed of Innovation

A collective repository for all of GE Healthcare’s global education network. Users can store, share and access postings, on a multitude of topics, as they see fit.

The final landing screen for the Global Education Network

Persona

Creating Personas to Further Understand the Users

We began the exploration and discovery phase of the project by trying to understand the users motivations, goals, pain points and more.

These were refined down into a set of persona of doctors, technicians, students and others.

One such persona developed for a Radiologic Technologist

“The challenge of modern healthcare innovation isn’t just building advanced technology—it’s ensuring clinicians around the world can quickly learn, trust, and apply it safely in patient care.”

Scott Robinson, GE Healthcare

Discovery

Refining the User Stories

To keep focused to the customer objectives a set of user stories were presented and rated in levels of priority. Some that stood out were being able to publish to a group and keeping up with news were among the highest priorities.

Post-it collections of user statements and insights gathered.

Design

Wireframing the Experience

First step in the process of understanding the fundamental structure of the system, low fidelity wireframes were drafted. Then, with each step forward adding in complexity, detail and more in order to set the informational architectural framework in a way that users understood.

Manage Content page wireframe drawing.

Manage Content page wireframe drawing.

Manage Content, Search and Landing pages wireframe drawing.

Design System Model

The Edison Design System (EDS)

For this project I was required to build the production repository utilizing the GE Design System, a central hub for modern UI design and development. Note that at this time the framework was not yet branded as “Edison”.

Edison Design System – Homepage (light theme)

The Edison Design System is a library of validated design pattern specifications, code samples, and UX/UI standards for creating consistent, modern, and intuitive software for the healthcare industry. The magnitude of the Edison Design System eclipses comparable industry systems, supporting workstation software, embedded hardware screens of all sizes, as well as cloud and mobile applications.

Components – Data Grid

Development

Coding the Experience using HTML, Bootstrap, jQuery, CSS & XML

In this project, I was also tasked with creating the production code that would support the Global Education Network on the front end. Technologies included of course were some HTML, Bootstrap, jQuery, CSS and XML.

The development stack used in creating this app.

Development

The Final Designs

In this project, I was also tasked with creating the production code that would support the.

Global Content portal for finding 100k+ archived materials on tablet.

Manage My Content section for uploading, and reviewing your content.

Global Education Network home page shown on laptop.

Product release

Scaling Healthcare Education Globally

As part of the product release, I helped support the launch of GE HealthCare’s Healthcare Learning System (HLS)—a global learning portal designed to unify fragmented training platforms. From a UX perspective, the initiative improved how clinicians, engineers, and employees access critical education, enabling consistent delivery of product training, compliance knowledge, and clinical expertise across a rapidly evolving healthcare technology landscape.

Rendered illustration of sharing healthcare education.

Conclusion

Outcomes Targeted for Further Research

The system acts as a “front door” to learning where required training and optional development content are delivered together. The learning ecosystem operates at massive global scale..

Reported figures:

  • Workforce supported: ~100,000 people globally
  • 138 million learning completions recorded in a year
  • 122 million assignments processed annually
  • 86% of completions are compliance-related training.